Infrastructure Management Service
Infrastructure Management Service
Infrastructure Management Service refers to the comprehensive management of essential IT infrastructure components such as networks, servers, storage, and data centers. It ensures optimal performance, security, and reliability of an organization's IT environment through monitoring, maintenance, and support.
Strategies and Plan
Service Strategy involves examining the current market needs and existing offerings and creating a plan for services to meet needs
Service Portfolio Management
Service Level Management
Service Catalog Management
Availability Management
Service Asset & Configuration Management
Release & Deployment Management
Knowledge Management
Change Management
- Request Fulfillment Management
- Problem Management
- Event Management
- Incident Management
Continual Service Improvement
The Continual Service Improvement (CSI) process focuses on finding opportunities for service growth and enhancement. CSI relies on analyzing metrics in order to both find areas that require improvement and measure the improvements you put in place. But CSI is much more than running reports and monitoring dashboards. Measuring both the success and failure of each business service will help you identify trends, bottlenecks, and flaws, guiding you to changes that will improve your processes
Process Evaluation
involves consistently analyzing processes for potential improvement options.
Definition of CSI
Initiatives includes choosing Continual Service Improvements based on analysis and review
Monitoring CSI Initiatives
Includes keeping track of CSI initiative progress
System Infrastructure Management
KITALPHA’s System Infrastructure team consists of skilled engineers with years of experience in the design, planning and implementation of server and networking infrastructure and with some potentially relevant certificates and partnerships (e.g.Cisco,CheckPoint,Microsoft,ISO27001:2013,Atlassian,etc.).The NETWALK team is composed of highly trained and experienced engineers who constantly strive forth optimum solution for our customers by implementing highend solutions adapted to fit their specific business needs
Server Infrastructure
◉ Data center layout
◉ Server infrastructure virtualization
◉ Backup solution
◉ Monitoring
◉ System administration automation
◉ Consultancy services
Cloud Infrastructure
◉ Planning and design of advanced hybrid cloud solutions
◉ Planning and design of private cloud solutions
◉ Cloud data migration
◉ Cloud disaster recovery solution System administration automation
Network Infrastructure
◉ Design and planning
◉ Server infrastructure virtualization
◉ WAN and LAN network
◉ VoIP service support
◉ Monitoring
◉ Cisco ASA Next Generation Firewall implementation
◉ Security consultant services
Security Server and network infrastructure security – data protection
◉ Consultant services in the field of planning, designing and implementation of ISMS 27001
◉ Penetration testing
◉ Next Generation Firewalls implementation and maintenance –IPS, Application control and URL filtering, email and web security
◉ LAN security mechanisms implementation
◉ IPSec and SSL VPN concentration –secure data access from anywhere
◉ Endpoint security
◉ VoIP security
Infrastructure Management Service
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