Infrastructure Management
Strategies and Plan
Service Strategy involves examining the current market needs and existing offerings and creating a plan for services to meet needs
Strategies & Plan
Continual Service Improvement
The Continual Service Improvement (CSI) process focuses on finding opportunities for service growth and enhancement. CSI relies on analyzing metrics in order to both find areas that require improvement and measure the improvements you put in place. But CSI is much more than running reports and monitoring dashboards. Measuring both the success and failure of each business service will help you identify trends, bottlenecks, and flaws, guiding you to changes that will improve your processes
Process Evaluation
involves consistently analyzing processes for potential improvement options.
Definition of CSI
Initiatives includes choosing Continual Service Improvements based on analysis and review
Monitoring CSI Initiatives
Includes keeping track of CSI initiative progress
System Process Layers
Service Strategy involves examining the current market needs and existing offerings and creating a plan for services to meet needs
IT Services Strategic Overview
Enterprise IT Process Framework
System Infrastructure Management
NETWALK’s System Infrastructure team consists of skilled engineers with years of experience in the design, planning and implementation of server and networking infrastructure and with some potentially relevant certificates and partnerships (e.g. Cisco, CheckPoint, Microsoft, ISO27001:2013, Atlassian, etc.). The NETWALK team is composed of highly trained and experienced engineers who constantly strive forth optimum solution for our customers by implementing high-end solutions adapted to fit their specific business needs
Server Infrastructure
- Data center layout
- Server infrastructure virtualization
- Backup solution
- Monitoring
- System administration automation
- Consultancy services
Cloud Infrastructure
- Planning and design of advanced hybrid cloud solutions
- Planning and design of private cloud solutions
- Cloud data migration
- Cloud disaster recovery solution System administration automation
Network Infrastructure
- Design and planning
- Server infrastructure virtualization
- WAN and LAN network
- VoIP service support
- Monitoring
- Advance Wireless network implementation
- Check Point Next Generation Firewall implementation
- Cisco ASA Next Generation Firewall implementation
- Security consultant services
Security Server and network infrastructure security – data protection
- Consultant services in the field of planning, designing and implementation of ISMS 27001
- Penetration testing
- Next Generation Firewalls implementation and maintenance –IPS, Application control and URL filtering, email and web security
- LAN security mechanisms implementation
- IPSec and SSL VPN concentration –secure data access from anywhere
- Endpoint security
- VoIP security
IT Process Framework
- Workflow
- Process Charts
- Standard Operating Procedure
- Service Blueprint
- Checklist
- Change Workflow
- Request Workflow
- Incident workflow
- Access Workflow
IT Monitoring Layer
Our Approach To Application Management
Client Profile
Global Automotive Company
CLIENT PROFILE
Client is a global Automotive company with major presence in EMEA, US and APAC geographies developing, manufacturing and commercializing innovative branded Automobile systems, high-tech inventions and new generation products towards auto driving
KEY HIGHLIGHTS
- Global system support to more than 300 shop floors + R&D centers, including Project / Program Management, HR, R&D, Process Engineering, Quality, Purchasing, Sales, Supply Chain, Logistic and Industrial departments
- Effectively 20000 employees across more than 3 continents
TOOLS AND TECHNOLOGIES
Tools : Central software distribution system, Point to point application performance monitoring system, Application performance dashboards
BUSINESS BENEFITS
- Demonstrated cost saving more than 200 % across globe
- Huge cost-effective business benefit for the expected expert service round the clock
- Automation reduced quality incidents due to human errors and manual interventions
- Established scientific approach for system resource management (Servers/storage/database/network) for scalability of infrastructure according to business expansion
- Real time dashboarding of critical systems enabled and helped to visualize the Key Performance Indicators on system resource utilization
BUSINESS PROBLEM
- Many enterprise applications and tools in enterprise level for Portfolio management, Project management, Product management, Resource management, Supply Chain management : Required a core technical team to manage Server, Database, application level and clients for expected SLA
- PMT/PDM/PLM/CAX/ERP/PRM/SRM web applications are connected globally across research centers, development centers and production plants through WAN. LAN and Wireless network : Required constant performance check over network and secured data flow
- Huge data centers and big data flow to support new technologies and testing area for auto/driving environment : Need to maintain huge data centers and cloud applications
- IT is not the core business to maintain internal expert team
NETWALK’S SOLUTION
- NETWALK provided dedicated technical expert remote teams in a dedicated workspace to support customer service requirements for 24X7
- NETWALK provided servers (in house and cloud servers ) expert team to install, maintain and upgrade different platforms (Production / Quality / Development ) for application owners
- NETWALK provided database experts to setup and manage data centers including backup policies – DRP systems
- NETWALK provided remote expert teams to manage thousands of client systems remotely for 24X7
- NETWALK established many automized regular routines as maintenance and application validation routines including test automation.
- NETWALK deployed customer-oriented application performance monitoring system for scalability of system resources according to business expansion
- NETWALK established regular system service report : weekly/monthly
Strategies & Plan – Service Design
Service Design focuses on designing service offerings to meet both business and customer needs
Strategies & Plan – Service Transition
Service Transition involves service implementation, as well as managing services through transitions or discontinuation
Change Management
Ensures that services remain scalable and reliable as business needs change. (For more information, including Change Management benefits, roles and responsibilities, process flow, KPIs, and implementation best practices
Change Evaluation
Includes anticipating and managing changes, as well as evaluating which changes merit moving forward
Release and Deployment Management
Involves software deployment while making sure that changes minimally impact the active/live production environment
Service Asset and Configuration Management
Details testing and measuring results as well as making service changes and/or service continuation decisions
Knowledge Management
Involves assembling and accumulating useful knowledge for use by technicians and customers in resolving issues
Transition Planning and Support
Is a less common process and works to plan for the transition of a new or updated service into production
Strategies & Plan – Service Design
Service Transition involves service implementation, as well as managing services through transitions or discontinuation
IT Monitoring Layer
Value Proposition & Key Differentiators
IT Monitoring Layer
